Fresh Pixel Design and Branding has been in business since 2007. Previously a ‘one woman show’, Angelique has designed over 500 websites in the past 9 years and just recently incorporated the business and brought on a second designer and videographer. The business model is a simple one, we’re small, passionate and committed to our clients. Our policies are in line with industry standards and we welcome any questions, at any time.
What is your payment policy?
On website and design packages under $ 1500.00, we require a 50% deposit prior to commencing work with the remaining due upon completion and prior to moving the site to the clients domain.
On custom development, we break out the payment into phases with a 30-40% deposit and the remaining paid out in 2-3 additional phase installments.
SEO Packages are payable in full at time of purchase
Video Packages are 50% down and 50% on approval of the final cut.
**** Media purchase is payable at time of contract (i.e. AdWords)
What do your websites include?
It’s our goal to provide affordable professional web services that build your business and we do not believe in incomplete packages. Some web companies quote one price and then bill per link or per menu item (yes, we have seen it).
All website design (from 5 pages to 100+) include the following
Custom Design (we ask that your provide a minimum of 3 websites you like prior to starting)
Custom Graphics and Properly Obtained Stock Photo
The page count agreed to in your contract. Additional pages are billed at a current rate of $30/per page
Hosting for 1 year is included in all pricing, you may chose to you another provider (this does not change the price)
Technical Support for 1 year (this is site support – e.g. your site is down or a plugin is working incorrectly)
Linking to any/all social channels
Initial SEO Optimization
Integration of your media ( photos, galleries, videos if you have it, pdf documents)
WordPress plugins which are included and install on every site
Yoast SEO (the basic version)
JetPack (site monitoring, let’s us know immediately if your site is offline)
Tiny png (compresses photos for optimum speed)
Mailchimp (or company option of newsletter subscription provider)
Google Analytic Plugin
How many revisions are included in my design?
We start with a lengthy discussion about your likes/dislikes and also request examples of sites you like prior to designing a site draft for your review. 90% of our clients are excited about the draft we provide and we continue on tweaking that design to refine it for the client. On the rare occasion where you simply don’t like the design, we do without question provide up to two additional designs for your review with up to 10 design revisions for the selected design.
It’s our goal for you to be happy with our work and your website and we work with you to ensure that.
Is my deposit refundable?
Deposits are not refundable. In order to ensure everyone is fairly compensated for time and work, ALL deposits are non-refundable. Entering into an agreement (payment of the deposit) confirms that you accept these terms. Any charge-backs are subject to breach of contract and additional costs. There are rare occasions where we will agree to a refund or partial refund however the bulk of design work is done at the time of creation and deposits are taken to ensure everyone is fairly compensated for their work and effort. As we noted above, it is our genuine goal to make you happy so we do have open communication and dialogue and address any issues or concerns as soon as they are presented. We want you to have a great experience and we really want to develop a lasting relationship with you.
Why are SEO Services due upfront?
SEO is a very time consuming task that requires a great deal of industry research prior to doing the actual work. Proper optimization also takes a great deal of time and needs to be monitored and adjust regularly to be effective. We have incredibly affordable SEO prices and you’re welcome to compare our pricing as we are often 50% less than the competition and garner the same results.
We are also transparent with what we can/cannot achieve based on your industry, your current position and the competition. Getting to the first page of google is hard (if it wasn’t, there wouldn’t be a front page) and we have successfully achieved multiple ranks for clients on the first page for their respective industry by doing solid white hat SEO. We never promise quick fixes nor do we make first page in 30 day claims. We are transparent with all clients and clearly advise what expectations can be and provide regular reporting on all SEO packages.